2. Login FAQs


I forgot the password, how to reset？

I forgot the registered email, how to get it back？

My account is locked, how to unlock？ 




I forgot my password, how to reset?



1. Click "Lost your password" on the Login Page.




2. In the pop-up window, enter your registered email address and click "OK".
3. You will receive an email with a URL to a secured page where you can reset your password.




4 . After successfully reset password ,you will see the following pop-up window.






I forgot the registered email, how to get it back?



1. Click the link "Forgot your email?" on the Login Page.

 


2. In the pop up window, enter your First Name AND Last Name OR your Cell Phone number and click "OK".




3. You will see the "Search Result" displaying your registered email address, which is also your Login ID. If the system cannot find your registered email, try to search via Cell Phone number or re-keying your First Name and Last Name.




Note:


If the system cannot find your registered email, you will see the following pop-up window.





If you are still unable to log in, please send an email to TACTICA Customer Success Centre.




My account is locked,how to unlock?



1. Click "Lost your password" on the Login Page.




2. In the pop-up window, enter your registered email address and click "OK".
3. You will receive an email with a URL to a secured page where you can reset your password.




4 . After successfully reset password ,you will see the following screen.





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Customer Success Portal

 TACTICA eSourcing Platform
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